Privacy Policy

Auhsy Optical is a licensed retail optical practice located in Alberta, Canada. We provide prescription eyewear, contact lenses, contact lens fitting and training, prescription lens services, eyewear adjustments, selected repairs, and optical accessories. We do not perform eye examinations, diagnose eye conditions, or provide medical treatment.

Depending on the services you receive, we may collect personal information including: • Full name • Date of birth • Telephone number • Email address • Mailing address • Eyeglass prescription information • Contact lens prescription information • Purchase and transaction history • Insurance information where applicable • Information voluntarily provided during consultations or service requests We may also collect certain technical information when you visit our website, including: • Internet Protocol (IP) address • Browser type • Device information • Website usage statistics • Cookie and analytics data

We use personal information for legitimate business purposes, including: • Providing optical products and services • Verifying prescriptions • Processing purchases and transactions • Maintaining customer records • Processing insurance claims where applicable • Communicating regarding orders, products, or services • Responding to inquiries and customer requests • Improving our services and customer experience • Meeting legal, regulatory, and professional obligations We only collect information reasonably necessary to fulfill these purposes.

By providing personal information to Auhsy Optical, you consent to the collection, use, and disclosure of that information for the purposes outlined in this Privacy Policy, unless otherwise required or permitted by law. You may withdraw your consent at any time, subject to legal, contractual, or regulatory requirements.

Auhsy Optical does not sell, rent, or trade personal information. We may share information with trusted third parties only when necessary, including: • Insurance providers for claim processing • Payment processing providers • Technology and service providers who support our business operations • Government agencies or regulatory authorities where required by law • Law enforcement authorities when legally obligated to do so Any third-party service providers are expected to maintain appropriate safeguards for personal information.

Personal information is retained only for as long as necessary to: • Provide products and services • Meet legal and regulatory obligations • Maintain business and accounting records • Resolve disputes or claims • Protect legitimate business interests When information is no longer required, it will be securely destroyed, deleted, or anonymized.

Our website may use cookies and similar technologies to improve functionality, monitor website performance, and better understand visitor interactions. Cookies may collect information such as: • Pages viewed • Time spent on the website • Browser settings • Device information Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

You may request access to personal information we maintain about you. If any information is inaccurate or incomplete, you may request corrections. We will make reasonable efforts to update information where appropriate and permitted by law.

Subject to applicable legislation, you may have the right to: • Request access to your personal information • Request correction of inaccurate information • Withdraw consent where appropriate • Ask questions regarding how your information is collected, used, or disclosed Certain legal limitations or exceptions may apply.

From time to time, Auhsy Optical may provide information regarding products, services, promotions, or special offers. If you no longer wish to receive marketing communications, you may unsubscribe or contact us directly to update your preferences. Operational communications relating to purchases, warranties, services, or legal obligations may still be provided when necessary.

We take reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, disclosure, misuse, alteration, or loss. These safeguards may include: • Secure systems and software • Restricted access to personal information • Employee privacy awareness and training • Regular review of security procedures While we take reasonable steps to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

Our website may contain links to third-party websites for informational purposes. Auhsy Optical is not responsible for the content, privacy practices, or security of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, legal requirements, or technology. Updated versions will be posted on this website and become effective upon publication.

If you have questions regarding this Privacy Policy or our privacy practices, please contact: Auhsy Optical Email: hello@auhsyoptical.ca